Shipping policy

This policy applies to orders placed on sharkskineurope.com, operated by Sharkskin Europe Ltd, UIC 207851518, g.k. Mladost 1A, bl. 522, ent. 4, ap. 77, Sofia 1729, Bulgaria.

Where your order ships from

Sharkskin-branded products are dispatched from our warehouse in Bulgaria. Products from the partner brands we also stock are dispatched directly by our supply partners, which in most cases means from outside Bulgaria. An order containing both may arrive in more than one parcel, at no extra cost to you.

What delivery costs

  • European Union: free, with no minimum order value.
  • United States: EUR 60.99 per order, whatever the order value. There is no free-shipping threshold for the United States.
  • Everywhere else, including Ireland, Great Britain and Norway: EUR 19.99 for orders under EUR 200, and free for orders of EUR 200 or more.

The exact cost for your address is calculated and shown at checkout before you pay, and the figure shown there is the one that applies to your order.

Customs, duties and import VAT

Orders delivered outside the European Union may attract customs duty, import VAT or a carrier handling fee on arrival. These are set by the destination country, are not included in the price you pay us, and are payable by you. We cannot tell you the amount in advance, because it depends on the rules of your country.

Dispatch and delivery times

Delivery time depends on the destination, the carrier and whether the item ships from our own warehouse or a partner's. The estimate shown at checkout is the one that applies to your order. All delivery dates are estimates and not guarantees.

Please enter your delivery address correctly when you order. If an order is sent to a wrong address you supplied, we are not obliged to re-send it at our expense.

If your order does not arrive

Tell us at contact@sharkskineurope.com and we will open an enquiry with the carrier. If a parcel is lost in transit we will replace it or refund you.

If we have not delivered by the agreed date, you may ask us to deliver within an additional reasonable period. If we fail to do that, you may cancel the order and have your money back. Nothing in this policy limits the rights you have under the consumer law of your country of residence.

Risk of loss or damage passes to you when the goods are delivered to you or to someone you have nominated to receive them.